FAQ
1 About Reemster.com
1.1 Who is Reemster.com?

Reemster.com is the online wholesale store of Spongeblasting Benelux B.V. in The Netherlands. Our product portfolio covers a large selection of items related to surface preparation. If you have any questions about our products, feel free to contact us.

1.2 Do you also ship to consumers?

No, Reemster.com is a wholesale. We only supply our products to companies. During the ordering process we will ask for your Chamber of Commerce number and your VAT number. For certain EU countries, these numbers are the same.

2 Assortment & Stock
2.1 What kind of products do you sell?

We are a wholesaler for environmentally friendly cleaning and blasting systems. We sell products for surface treatment and related accessories and products such as personal protective equipment.

2.2 Do you have your own stock?

Yes! On our site you can see for each product how many items of the product we have in stock ourselves. You will also see the delivery time per product based on the stock position.

2.3 Do you also ship via drop shipment?

No, we never ship our products via drop shipment. We think it is important that the quality of our delivered products is high. Our products are checked for various quality requirements, we can only do this properly if we have had the time to inspect the products ourselves.

2.4 How many products do you sell?

Our online range is supplemented weekly with new products. Because our new website has been launched from November 2019, it may take some time before the range is complete.

Our (offline) range contains more than 10,000 different types of products. However, to keep things clear for you, only the most popular products are displayed on Reemster.com. You can always contact us if the product you are looking for is missing on our site.

2.5 A similar product is missing

Our online range is supplemented weekly with new products. However, it is possible that not all products are available in the online store. This can be for various reasons. It is best to contact us by phone if you are looking for a specific product, we are happy to help you. Our telephone number is: + 31-88-787-2525.

3 Ordering
3.1 Search products

All our products are divided into various categories so you can quickly and easily find your desired item. You can also use the search function. Can't find the product? Please feel free to contact us by filling in the contact form on the right.

3.2 The shopping cart

After you have found the product you want to order, you can place it in the shopping cart. At the top right you can click on the shopping cart. Here you can then remove products or adjust the quantity before you start ordering.

3.3 Placing an order

If you want to place an order you must provide your contact details, billing address and possibly shipping address (if different from the billing address). If you have previously placed an order with us and have an account, you can also log in, your data will be automatically loaded. Check your details carefully after you have entered them. Then choose the desired shipping method, followed by the desired payment method.

3.4 Problems with ordering

Are you experiencing a problem when ordering? You can also place your order by filling in your desired order using the contact form on the right. We will then manually create an account for you and send you a quote which you can then accept in our system. Please note: we only deliver our products to organizations that can supply a Chamber of Commerce number and VAT number. If you are a private individual, unfortunately you cannot place an order with us.

Invalid VAT number? - If our system indicates that your VAT number is invalid, please check it carefully. You can check your VAT number on the website of the European Commission: http://ec.europa.eu/taxation_customs/vies/?locale=en

Note: We check whether the specified VAT number matches the specified company name and the specified billing address. If there are deviations, we can ask you for a Chamber of Commerce extract before we proceed to processing your order.

3.5 Changing an order

Always check your order and your details carefully before placing the order. We process orders as soon as we receive them. As a result, it is not always possible to adjust an order. For urgent matters, please contact us by phone at +31-88-787-2525.

3.6 Canceling an order

We process orders as soon as we receive them. As a result, it is not always possible to cancel an order. Cancellation is only possible if we have not yet started processing your order. For urgent matters, please contact us by phone at +31-88-787-2525.

3.7 Pick up an order

It is also possible to pick up orders. For this you have to choose “Pick up in Vianen, Utrecht, the Netherlands” when placing your order under shipping method. We will then contact you when the order is ready to be collected. Collection is only possible by appointment.

4 Payment
4.1 Which payment options do you accept?

We accept various payment options including:

  • iDEAL (up to 50,000 Euro)
  • Visa (up to 10,000 Euro)
  • Bank transfer (from 500 up to 1,000,000 Euros)
  • Maestro (up to 5,000 Euro)
  • Bancontact / Mister Cash (up to 50,000 Euro)
  • SOFORT Banking (up to 10,000 Euro)
  • MasterCard (up to 5,000 Euro)
  • Belfius (up to 50,000 Euro)
  • American Express (up to 5,000 Euro)
  • KBC (up to 50,000 Euro)
  • Giropay (up to 10,000 Euro)
  • EPS (up to 10,000 Euro)
  • ING HomePay (up to 50,000 Euro)
  • Cartes Bancaires (up to 10,000 Euro)
5 Shipping
5.1 Which countries do you ship to?

We ship to almost all countries within the European Economic Area. For almost all countries you can therefore place an order without our intervention. For some countries, including Greece, shipping costs vary widely by destination. If you want to place an order for a destination for which you cannot choose a shipping method, we kindly request you to contact us so that we can be of further service to you.

5.2 With which carrier will my order be shipped?
  • We ship almost all parcels with UPS.
  • Pallet shipments within the Benelux are sent with Burggraaf Transport & Logistiek.
  • Pallet shipments outside the Benelux are usually sent with DHL.
5.3 Can my order be shipped with my preferred carrier?

If you would like us to send your order to a specific carrier, please contact us before placing your order. You can also request us to prepare an offer with a specific carrier as the shipping method. Use the contact form on the right to request a quote.

5.4 What are the shipping costs?

The shipping costs depend on the destination, the size of your order and the total weight of your order. During the ordering process, our system will calculate the shipping costs for you. Fill your shopping cart with the products you want to order and enter the delivery address during check-out. You will then see the shipping costs for your destination.

5.5 Why do I have to pay shipping costs?

It costs us (unfortunately) money to send your products. Some online shops do not charge shipping costs. This means that these costs must be paid in another way, such as increasing the product price. We do not think this is fair for you and therefore choose to charge separate shipping costs.

5.6 How can I avoid paying shipping costs?

We ship parcel orders that have to be sent within the Benelux of more than 500 Euro for free. If you place a very large order, we may be able to ship your order on a pallet. This significantly reduces the shipping costs per item. Do you order for more than 4000 euros and must it be shipped within the Benelux? Then we will send your order to you for free (on a pallet). You can also avoid shipping costs by collecting your order from our warehouse. For this you have to choose “Pick up in Vianen, Utrecht, the Netherlands” when placing your order under shipping method. We will then contact you when the order is ready to be collected. Collection is only possible by appointment.

5.7 What is the delivery time?

The delivery time on our website is determined approximately. The estimated time between the time of order and the time we ship your product is stated on the product page. The time between the moment of shipment and the moment you receive the product depends on the delivery address and the chosen delivery method. During check out, you can see the shipping transit times for the selected shipping method.

For all parcel shipments within and outside the Benelux, and for pallet shipments outside the Benelux, you will receive a track & trace code after we have sent your order. Via this code you can see the (expected) delivery date.

For pallet shipments within the Benelux, the carrier usually delivers within 5 working days after shipment.

For parcel shipments, see the image below for an indication of the approximate transit time of the shipment:

 

Important: The above transit times presented are based on business days and are revised occasionally due to changes in technology, distribution and volume. The transit times reflect UPS' regular delivery schedule, but are not guaranteed. To receive the most up-to-date information, please refer to the UPS website at UPS.com.

5.8 I want a delivery guarantee for a specific date, how can I get it?

If you need a delivery guarantee before a certain date; please contact us before placing your order for the possibilities. We will then create a customized quote for you to accept.

5.9 Do I receive a track & trace code after you have sent the products?

For parcel shipments you will receive a track & trace code so that you can track the shipment. You do not receive a track & trace code for pallet shipments within the Benelux.

5.10 I am not present when my order is delivered, what now?

If you are not present, you may be able to coordinate an alternative delivery address with the carrier. For parcel shipments, UPS will visit you at least 3x free of charge to carry out the delivery. If additional delivery attempts are required, this may incur costs. We will then contact you to discuss the possibilities with you.

We would like to point out that it is often possible to collect your shipment from a parcel point. You usually have 1 week to pick up your order. If you do not receive your shipment it will be returned to us. We will then contact you about the consequences.

5.11 I missed the delivery person, when will he come again?
  • For packages: We cannot make a second delivery attempt on the same day. The driver can make a second attempt on the following working day and a third on the following working day, if necessary. Your shipment can also be taken to a UPS Access Point ™ for collection. See also the information on the UPS InfoNotice® left by the driver.
  • For pallets: Your shipment is only offered once. We will contact you to schedule a new delivery attempt. (This may incur costs.)
5.12 What are the return conditions?

It is possible to return (part of) your order if it meets the following conditions:

  • it has not been used;
  • it is not made to measure;
  • this is not a service
  • it is stored in a lockable, dry storage area;
  • it is provided with all original type designations, numbers, brand or trade name designations;
  • no adjustments have been made;
  • it is provided with all original parts and / or accessories, including but not limited to manuals and / or logs;
  • as far as possible it is in an original, closed and salable package;

The following return periods, maximum quantity and return costs are used:

  • thirty (30) days; a maximum of one (1) pallet with a maximum of fifty-five (55) bags; twenty five percent (25%) of the originally agreed price *; for Sponge Media /
    Blasting media;
  • thirty (30) days; a maximum of two (2) machines; fifteen percent (15%) of the originally agreed price *; for machines and / or equipment sold as "New";
  • fourteen (14) days; a maximum of two (2) machines; twenty percent (20%) of the originally agreed price *; for machines and / or equipment sold as "Used" or "Second Hand";
  • fourteen (14) days; a maximum of two (2) goods; twenty five percent (25%) of the originally agreed price *; for all other goods;

* The originally agreed price means the price stated in the quotation / order confirmation. If a discount is given on the standard price, the discount is part of the price. Where if different prices for the same returned item / good have been calculated, the lowest amount will be used for the credit.

5.13 How can I request a return?

You must contact us if you want to return part of your order. This is easiest by creating a ticket through your account. You can return your order to our location at your own expense or send it with a carrier.

6 Other
6.1 My question is not listed here, what now?

No problem! Contact us using the form form to the right or call us at + 31-88-7872525 and we will answer your question as soon as possible!